Strictly speaking, no — you can have your hosting with one provider and your support with another. But in practice, separating them usually causes more problems than it solves.
What happens when something goes wrong
If your hosting is with a large provider and your support is elsewhere, you’re spending your time being bounced between the two. Meanwhile, your site is down, your leads aren’t coming in, and nobody’s taking ownership.
The benefits of keeping it under one roof
One point of contact, one monthly bill, one team that understands your entire setup. When there’s a problem, they already know your site.
Why bundled packages work out better value
- One provider accountable for everything
- No gaps between what hosting covers and what support covers
- Often cheaper than two separate contracts
- Faster resolution when problems arise
Our plans at Website Care Packages
All our plans combine dedicated WordPress hosting with genuine UK telephone support.
- Host Busters — £29/month: Hosting, SSL, daily backups, antivirus scanning, free migration, and UK telephone support
- Clicks & Mortar — £59/month: Everything above, plus a 2nd domain name and monthly plugin updates
See our full pricing or get in touch.
Further reading: NCSC guidance on website management | FSB digital services advice
