uk-based telephone support

I'm Martin...

Martin is the founder of Red Design, (a provider of Website Care Packages) and the person who personally looks after every client's website. He's based in the UK, speaks plain English, and has been keeping small business websites running smoothly for over 15 years. When you sign up for a care package, you get Martin's direct number. Not a support queue. Not a ticket system. Just a straightforward call with the person who set up your site.

When your website has a problem, you don't need a queue — you need a conversation.

Most website care providers give you a ticket system, a chatbot, or a holding page. Website Care Packages works differently. When something goes wrong, you call Martin directly — the actual person managing your care package, who already knows your site, your hosting setup, and your business. No call centres, no scripts, no being passed from department to department. Just fast, knowledgeable help from someone who genuinely cares about keeping your website online.

Is telephone support included in all plans?

Yes — telephone support is included as standard with every Website Care Package. It’s not an upgrade, it’s not an add-on, and there’s no extra charge. It’s simply part of what you get.

Running a small business is stressful enough without having to wait 48 hours for an email reply when your website goes down.

Why telephone support matters more than you think

Website problems have terrible timing. They happen on Monday mornings before important meetings, on Friday afternoons before busy weekends, and at the worst possible moments. Being able to pick up the phone and speak to someone who already knows your website — not someone reading from a script — makes an enormous practical difference. It means problems get resolved quickly, with no back-and-forth emails and no explaining your setup from scratch every time.

What you get with our telephone support

Martin’s direct phone number — not a call centre
Support during UK business hours, Monday to Friday
Someone who already knows your website, your care package, and your hosting setup
Plain English — no jargon, no confusion
Fast, friendly help exactly when you need it most

View our WordPress hosting pricing →